HumbleLead Privacy Policy

Effective Date: June 2026

1. Overview

HumbleLead respects user privacy and is committed to protecting information submitted through the platform.

This Privacy Policy explains what information HumbleLead may collect, how it may be used, and how users can contact HumbleLead with privacy-related questions.

2. Information We Collect

HumbleLead may collect information from customers and providers, including:

Name
Email address
Phone number
Service request details
Requested service category
Requested location or service area
Preferred contact method
Provider business information
Provider service areas
Provider licenses, registrations, credentials, or verification documents
Device notification tokens used for push notifications

3. How Information Is Used

HumbleLead may use collected information to:

Connect customers with local providers
Route service requests to relevant providers
Display provider profiles and business information
Send lead notifications to providers
Review provider accounts and credentials
Improve service matching and platform functionality
Prevent spam, abuse, fraud, or unsupported requests
Communicate with users about account or platform activity

4. Third-Party Services

HumbleLead may use third-party services to operate the platform, including but not limited to Firebase, Google Cloud, OpenAI, analytics tools, hosting providers, and email or notification services.

Information may be processed or stored through these services as necessary to operate HumbleLead.

5. AI Classification and Request Review

HumbleLead may use artificial intelligence tools to help classify customer service requests, identify service categories, summarize requests, detect unsupported requests, and improve routing accuracy.

AI tools do not select providers directly. Provider routing is handled by HumbleLead platform logic based on available provider data and service matching.

6. Information Sharing

Customer request information may be shared with providers who are matched to a submitted service request.

Provider business information may be displayed publicly on HumbleLead provider profiles or directories.

HumbleLead does not sell personal information to third parties.

7. Data Security

HumbleLead uses reasonable technical and administrative measures to protect user information.

However, no website, app, database, or online platform can guarantee complete security. Users submit information at their own risk.

8. Provider Credentials

Providers may submit licenses, registrations, insurance documents, or other credentials for review.

Submitting credentials does not guarantee approval, verification, ranking, endorsement, or continued access to the platform.

9. User Choices

Users may contact HumbleLead to request updates, corrections, or removal of certain information, subject to legal, operational, fraud-prevention, and recordkeeping needs.

10. Changes to This Policy

HumbleLead may update this Privacy Policy from time to time. Continued use of the platform after updates means users accept the revised policy.

11. Contact

For privacy-related questions, contact HumbleLead through the contact options provided on the website.